Outlook 2007 Event ID 25 "The Folder Already Exists"

OS is Windows 7. All updates installed. Outlook 2007 with all updates installed.

Hello,

We have one user who is receiving frequent pop ups from the systray stating "Outlook, The Folder Already Exists." They correspond to an app log entry - Event ID 25 The Folder Already Exists.

We have created a new OST file, new OL profile, and yesterday went to the extent of creating both a new profile and a new Exchange 2013 mailbox. Exchange is fully patched as well.

We have also tried placing her account in non-cached mode and the error still occurs.

Any help would be appreciated; as there is little information out there on the event code with this error message.

Thank you.

April 3rd, 2015 11:25am

- Can you paste the detailed event log (for above Event ID 25) from Event viewer?
- Try the following and update the result: Close Outlook. Open command prompt and type "Outlook.exe /safe". Observe whether you can repro the issue or not.

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April 3rd, 2015 8:44pm

Hi,

Please logon OWA, is there any error? If the issue is client isolated, please perform a clean boot to troubleshoot if the issue is related to any background programs.

Regards,

Melon Chen

Forum Support

April 5th, 2015 11:29pm

Log Name:      Application
Source:        Outlook
Date:          4/6/2015 11:38:53 AM
Event ID:      25
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:     
Description:
The folder already exists.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Outlook" />
    <EventID Qualifiers="32768">25</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-06T18:38:53.000000000Z" />
    <EventRecordID>5334</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>The folder already exists.</Data>
  </EventData>
</Event>

The on site property IT manager is going to try the Outlook switch and report back.



  • Edited by kimp_eng 10 hours 42 minutes ago
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April 6th, 2015 4:43pm
The user has no issues logging in to or using OWA. The on site property IT manager will try the clean boot and report back.
April 6th, 2015 4:44pm

Log Name:      Application
Source:        Outlook
Date:          4/6/2015 11:38:53 AM
Event ID:      25
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:     
Description:
The folder already exists.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Outlook" />
    <EventID Qualifiers="32768">25</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-06T18:38:53.000000000Z" />
    <EventRecordID>5334</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>The folder already exists.</Data>
  </EventData>
</Event>

The on site property IT manager is going to try the Outlook switch and report back.



  • Edited by kimp_eng Monday, April 06, 2015 8:44 PM
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April 6th, 2015 8:42pm

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Regards,

Melon Chen

Forum Support

April 9th, 2015 1:39am

Hi,

I'm marking the reply as answer as there has been no update for a couple of days.

If you come back to find it doesn't work for you, please reply to us and unmark the answer.

Regards,

Melon Chen

Forum Support

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April 13th, 2015 1:08am

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